1. Acceptance of Terms
Fiberoptic Systems Inc. (FSI) accepts orders under the condition that the Buyer agrees to these terms and conditions. Unless specifically agreed upon in writing, FSI does not accept any terms provided by the Buyer. Delivery or performance by FSI does not imply acceptance of the Buyer's terms.
2. Orders
2.1 Acceptance
All orders are subject to acceptance at FSI’s facility.
2.2 Modification
Once accepted, orders may not be modified without FSI’s written consent. Any modifications may result in additional charges or extended delivery times.
3. Customer Rework
3.1 Risk
Customer-owned materials returned for rework are at the customer's risk. FSI is not liable for material damage during the rework or return process.
3.2 Handling
FSI will exercise reasonable care in handling customer-owned materials but assumes no responsibility for loss or damage beyond its control.
4. End Use
4.1 Responsibility
The Buyer or the Buyer's customer is solely responsible for determining the suitability of the products for their intended use. FSI has no responsibility unless agreed upon in writing.
4.2 Technical Advice
Any technical advice provided by FSI is given in good faith without warranty. This does not release the Buyer from the obligation to test the products supplied for their suitability for intended processes and uses.
5. Warranty
5.1 Guarantee
FSI guarantees that the products will conform to the descriptions and specifications provided and be free from defects.
5.2 Remedy
The Buyer's sole remedy is limited to a refund or replacement of non-conforming goods. FSI is not liable for any incidental or consequential damages.
5.3 Warranty Period
All parts are warranted for one year from the date of manufacture.
6. Warranty Replacement or Adjustment
6.1 Conditions
Replacement or refund is conditional upon the Buyer notifying FSI within 60 days from shipment if goods do not meet specifications or warranties.
6.2 Options
For non-standard products, FSI may choose to repair or replace goods instead of offering a refund.
6.3 Inspection
FSI reserves the right to inspect the goods claimed to be defective and to investigate any warranty claim to determine its validity.
7. Return of Goods
7.1 Permission
Goods may not be returned without written permission from FSI.
7.2 Return Merchandise Authorization (RMA)
To return goods, the Buyer must obtain a Return Merchandise Authorization (RMA) number from FSI. This RMA number must be clearly marked on the outside of all packages being returned.
7.3 Packaging
All returned goods must be shipped in well-protected packaging to prevent damage during transit.
8. Title and Risk of Loss
8.1 Transfer
Title and risk of loss or damage to all goods supplied shall pass to the Buyer upon delivery to the carrier at the shipping point.
9. Shipments
9.1 Discretion
In the absence of specific instructions, shipments will be made at the shipper's discretion.
9.2 Partial Shipments
FSI reserves the right to make partial shipments unless otherwise expressly stipulated.
10. Contingencies
10.1 Liability
FSI shall not be liable for any delay or failure in the performance of any order due to factors outside its control, including but not limited to fire, flood, strike, riot, war, governmental interference, acts of God, or other unforeseen events. Once such causes are remedied, FSI will fulfill the order, and the Buyer shall accept delivery.
11. Cancellation
11.1 Fees
If an order is canceled after confirmation, a cancellation fee will apply based on the following conditions:
After 24 hours of order confirmation, a cancellation fee of 10% of the total order value or a minimum fee of $250.00, whichever is higher, will be charged.
If raw materials have been procured for the order, the Buyer will be charged the actual cost of the materials plus a 15% surcharge for general and administrative (G&A) costs and handling.
No cancellation fee will be applied if the cancellation is due to a fault on FSI's end (e.g., product unavailability, supplier issues).
12. Payment
12.1 Credit Cards
We accept payments through MasterCard, Visa, and American Express. A credit card processing fee of 3.5% will be applied to your transaction. Your order will be billed at the time of shipment.
12.2 Wire Transfer
Payment must be received by our bank prior to shipping for orders paid via wire transfer.
12.3 Net 30 Accounts
To set up an account for Net 30 terms, a signed Business Credit Application with valid credit references must be completed and approved.
13. Shipping Charges
If you have a FedEx, DHL, or UPS account, we will ship freight collect. If not, shipping charges will be prepaid and added to your invoice.
14. Additional Fees
All customs duties and wire transfer fees are to be paid by the customer.
15. Government and Educational Institutions
All government agencies and colleges (including those outside the US) automatically qualify for Net 30 terms.
16. Validity of Quote
This quote is valid for 60 days from the date of issue.
17. Minimum Order Amount
A minimum order amount of $250.00 applies.
18. Additional Provisions
Inspection Reports: Inspection reports, traceability, or certifications will only be provided if specified in advance.
Randomization and Uniformity: Randomization and uniformity are guaranteed only when specified by the Buyer.
Delivery Dates: Delivery dates are calculated from the approval date of drawings, where applicable.
Rigid Lengths: Rigid lengths behind ferrules are uncontrolled unless otherwise specified.
